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Terms and Conditions
Effective Date: Oct 1, 2025
Welcome to King Makhana. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.
Use of the Website
- You must be at least 18 years old to use this website.
- You agree not to use the website for any unlawful purpose.
Products and Services
- We offer Raw Makhana and Roasted Makhana and wellness products.
- Product descriptions and prices are subject to change without notice.
Orders and Payments
- All orders are subject to acceptance and availability.
- Payments must be made through the methods specified on the website.
Intellectual Property
- All content on this website, including text, graphics, logos, and images, is the property of King Makhana and is protected by applicable intellectual property laws.
Limitation of Liability
- King Makhana shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our products or website.
Governing Law
- These terms and conditions are governed by the laws of India.
Changes to These Terms
- We can update these terms anytime. Keep checking for updates.
- Questions? Contact us at support@kingmakhana.com
Return and Refund Policy
Return & Refund Policy
Effective Date: Oct 1, 2025
At SM King Makhana, we want you to be satisfied with your purchase. If you are not happy, please review our return and refund policy below.
Eligibility for Returns
- Items must be unused, unopened, and in original packaging.
- Return requests must be made within 2 days of receiving the product.
How to Request a Return
- Email us at Support@kingmakhana.com with your order details and reason for return.
- If your return is approved, we will provide instructions on how to send the item back.
- Once we receive and inspect the item, we will process your refund or exchange.
- If approved the Return/Exchange will be completed within 5 – 7 business days.
Refund Process
- Refunds are credited to the original mode of payment.
- It may take 4 – 7 business days for the refund to reflect in your account.
- Shipping costs are non-refundable, except in cases of defective or incorrect items.
Non-Refundable Items
- Opened or used products.
- Items purchased on sale or with a discount.
Damaged or Incorrect Products
- If you receive a damaged or incorrect item, contact us within 2 days of delivery. We will offer a replacement or refund at no extra cost.
Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service for returns.
Late or Missing Refunds
- If you haven’t received a refund within the specified timeframe, please check with your bank or contact us for assistance.
Contact Us
- If you have any questions, feel free to contact us at support@kingmakhana.com
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